Terms & Conditions

Last updated: 6 March 2026

Who we are: GEL Ventures Ltd (“GEL”, “we”, “us”, “our”).

Registered address:
11B Boundary Rd, Brackley NN13 7ES, United Kingdom

Email: [email protected]

By using our website or purchasing any of our services, you agree to these Terms & Conditions (“Terms”). If you do not agree, please do not use our website or services.

1. Our Services

GEL provides business growth consultancy, marketing strategy, content strategy, content production, coaching, digital resources, and related services (the “Services”).

Services may be delivered through formats including but not limited to:

  • consulting sessions

  • retainers

  • project work

  • in-person content production days

  • digital tools or resources

  • training, workshops, or advisory support

The specific scope of Services will be outlined in your proposal, order confirmation, or service agreement.

We may update or improve aspects of our Services from time to time.

2. Who Can Use Our Services

You must be at least 18 years old to use our Services.

Our Services are primarily intended for business use. If you purchase as a consumer, additional statutory rights may apply.

You are responsible for ensuring that your use of our Services complies with applicable laws.

3. Accounts, Platforms & Security

Where access is provided to any client portal, digital platform, shared workspace, or software system as part of the Services:

  • You must keep login credentials confidential.

  • You are responsible for all activity occurring under your account.

  • You must not share access with unauthorised third parties or resell access.

You are responsible for maintaining appropriate device and account security.

4. Acceptable Use

You agree not to:

  • Use our Services for unlawful or fraudulent purposes

  • Upload or distribute harmful, offensive, or illegal content

  • Copy, reproduce, distribute, or resell our proprietary materials

  • Attempt to reverse engineer systems or digital resources provided by GEL

  • Harass, abuse, or threaten our team or other clients

We reserve the right to suspend or terminate services if this clause is breached.

5. Fees, Payments & Billing

Fees for Services will be confirmed at the time of purchase, proposal acceptance, or booking.

Payments may include:

  • monthly retainers

  • project fees

  • onboarding or setup fees

  • production day bookings

  • staged payments

All prices are in GBP and may be subject to VAT where applicable.

Unless otherwise agreed:

  • payment is required before Services commence

  • retainers are billed monthly in advance

  • bookings (including production days or consulting sessions) require payment to secure the date

We reserve the right to suspend Services if payment is not received.

6. Scope of Services

The scope of Services will be outlined in the relevant proposal, agreement, or service description.

Any work requested outside the agreed scope may require additional fees or a revised agreement.

GEL reserves the right to decline requests that fall outside the agreed scope.

7. Bookings, Projects & Cancellations

Certain Services (including consulting sessions or content production days) require advance booking.

Booking terms:

  • Payment is required to secure scheduled dates.

  • Clients may reschedule with at least 48 hours’ notice.

  • Where insufficient notice is given, the booking may be treated as used.

Clients are responsible for providing an appropriate filming location where required, such as their office, studio, or another agreed venue.

If GEL needs to reschedule a booking due to unforeseen circumstances, we will offer the next available suitable date.

8. Client Responsibilities

To enable effective delivery of Services, you agree to:

  • Provide accurate information and materials when requested

  • Attend scheduled sessions or production days

  • Provide timely feedback or approvals where required

  • Ensure that marketing claims or communications you publish comply with applicable laws

Delays in providing materials, approvals, or access may result in adjusted delivery timelines.

9. Revisions

Where Services include deliverables such as marketing assets or content, a reasonable number of revisions may be included as outlined in the relevant proposal or service description.

Additional revisions or substantial changes beyond the agreed scope may incur additional fees.

10. Intellectual Property

All methodologies, frameworks, templates, resources, systems, training materials, and proprietary processes developed by GEL remain our intellectual property.

Where content or deliverables are created for the Client (such as videos or marketing assets), ownership transfers to the Client once full payment has been received.

GEL retains the right to reference or showcase work produced for portfolio, marketing, or case study purposes unless otherwise agreed.

Clients may not reproduce, distribute, or resell GEL proprietary materials without written permission.

11. Client Data & Content

You retain ownership of any content or data you provide to us.

You grant GEL permission to use this information as necessary to deliver the Services.

We may create anonymised or aggregated data for internal analysis, service improvement, or case studies.

We will seek permission before sharing identifiable business results or confidential information.

12. Data Protection & Privacy

We process personal data in accordance with:

  • the UK General Data Protection Regulation (UK GDPR)

  • the Data Protection Act 2018

Depending on the circumstances, we may act as either a data controller or a data processor.

Further details are provided in our Privacy Policy.

13. Third-Party Tools & Platforms

Our Services may involve the use of third-party platforms, software, or integrations.

These services are subject to their own terms and privacy policies.

We are not responsible for the availability, functionality, or actions of third-party providers.

14. Service Availability

We aim to provide reliable services but cannot guarantee uninterrupted availability.

Services may occasionally be affected by:

  • maintenance

  • technical issues

  • external service disruptions

  • circumstances beyond our reasonable control

Support is generally provided during UK business hours.

15. Consultancy & Results Disclaimer

Our Services provide strategic guidance, education, and implementation support.

Business outcomes depend on many factors outside our control, including market conditions and client implementation.

We do not guarantee specific results including:

  • revenue growth

  • audience growth

  • marketing performance

  • business outcomes

Our Services do not constitute legal, financial, tax, investment, or medical advice.

16. Independent Contractor Relationship

Nothing in these Terms creates any partnership, joint venture, or employment relationship between GEL and the Client.

GEL provides Services as an independent contractor.

17. Right to Refuse Service

GEL reserves the right to decline or terminate services where a client engages in unlawful activity, abusive behaviour, or conduct that makes it unreasonable for GEL to continue providing Services.

18. Indemnity

You agree to indemnify and hold GEL harmless against claims, losses, or regulatory action arising from:

  • unlawful marketing activity

  • misleading claims made by your business

  • content or data you provide

  • breach of these Terms or applicable law

19. Limitation of Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or wilful misconduct.

To the fullest extent permitted by law:

GEL’s total liability shall be limited to the fees paid by you to GEL in the 12 months preceding the claim.

GEL shall not be liable for indirect or consequential losses including loss of profits, revenue, goodwill, anticipated savings, or business opportunity.

20. Force Majeure

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including:

  • natural disasters

  • power outages

  • internet failures

  • government restrictions

  • strikes or pandemics

21. Termination

We may suspend or terminate Services if you:

  • breach these Terms

  • fail to make required payments

  • use the Services unlawfully or abusively

Upon termination, access to services or platforms may be withdrawn.

22. Complaints

If you wish to raise a complaint about our Services, please contact:

[email protected]

We aim to acknowledge complaints within 7 working days and respond within 14 working days.

23. Changes to These Terms

We may update these Terms from time to time.

Where changes are material, we will provide reasonable notice via email or our website.

Continued use of our Services after updates indicates acceptance of the revised Terms.

24. Governing Law

These Terms are governed by the laws of England & Wales.

Any disputes arising from these Terms will fall under the exclusive jurisdiction of the courts of England & Wales.

25. Contact

GEL Ventures Ltd
11B Boundary Rd
Brackley NN13 7ES
United Kingdom

Email: [email protected]

Schedule 1 – Data Processing Addendum (DPA)

This Data Processing Addendum (“DPA”) forms part of the Terms & Conditions between GEL Ventures Ltd (“Processor” or “Provider”) and the client (“Controller” or “Client”).

1. Purpose

This DPA sets out the terms under which the Provider will process personal data on behalf of the Client when delivering CRM, automation, and related services.

2. Roles of the Parties

  • The Client acts as Data Controller and determines the purposes and means of processing.

  • The Provider acts as Data Processor and processes personal data only on documented instructions from the Client.

3. Nature and Purpose of Processing

Processing includes storage, transmission, hosting, access, and use of personal data within CRM and automation systems for the purposes of providing business systems, coaching, and related support.

The categories of data subjects may include:

  • The Client’s customers, leads, and subscribers;

  • The Client’s employees and contractors;

  • Other contacts relevant to the Client’s business.

The types of personal data may include names, contact details, business information, communications, and other data entered by the Client.

4. Processor Obligations

The Provider agrees to:
a. Process personal data only on the Client’s documented instructions;
b. Ensure staff with access to personal data are subject to confidentiality obligations;
c. Implement appropriate technical and organisational security measures;
d. Assist the Client in meeting its data protection obligations (e.g., data subject rights, breach notifications);
e. Delete or return all personal data upon termination of services, unless required by law to retain it;
f. Maintain records of processing activities where legally required; and
g. Allow reasonable audits or inspections by the Client (subject to confidentiality and fair notice).

5. Sub-Processors

The Client authorises the Provider to engage sub-processors for service delivery (e.g., hosting, CRM platforms, email providers).

  • The Provider shall ensure that all sub-processors are bound by written terms providing equivalent data protection obligations.

  • A list of sub-processors is available upon request.

6. International Data Transfers

Where data is transferred outside the United Kingdom or the European Economic Area, the Provider shall ensure adequate protection through:

  • An adequacy decision (UK or EU), or

  • Approved Standard Contractual Clauses (SCCs), or

  • Other legally recognised safeguards.

7. Data Breaches

The Provider shall notify the Client without undue delay after becoming aware of a personal data breach affecting Client data, providing sufficient information to enable the Client to meet any legal or regulatory obligations.

8. Duration

This DPA remains in effect for as long as the Provider processes personal data on behalf of the Client.

9. Governing Law

This DPA is governed by the laws of England & Wales.