Terms & Conditions

Last updated: 06.10.2025

Who we are: GEL Ventures Ltd. (“Gel”, “we”, “us”, “our”).


Registered address: 11B Boundary Rd, Brackley NN13 7ES, United Kingdom
Email: [email protected]

By using our website, CRM system, or services, you agree to these Terms & Conditions (“Terms”). Please read them carefully. If you do not agree, do not use our services.

1. Our Services

We provide two main ways to work with us:

  1. CRM + Growth Hub – subscription service providing CRM access, business growth content, learning modules, community support, and automations.

  2. Build + Support – done-for-you CRM and automation setup with ongoing support and optional coaching.

We may update features and content from time to time to improve our Services.

2. Who Can Use Our Services

  • You must be at least 18 years old.

  • Our services are designed for business use, but if you purchase as a consumer, additional rights may apply (see Section 10).

  • You are responsible for ensuring that your use of our services complies with applicable laws.

3. Accounts & Security

  • Keep your login details confidential. You are responsible for all activity on your account.

  • Do not share your login with others or resell your access.

  • Notify us immediately of any suspected unauthorised use of your account.

  • You must maintain appropriate device security (passwords, antivirus, etc.).

4. Acceptable Use

You agree not to:

  • Use our services for unlawful, harmful, or fraudulent activity.

  • Upload or share malicious software, spam, or offensive content.

  • Copy, reproduce, resell, sublicense, or share our materials or CRM setups outside your own business.

  • Reverse-engineer or attempt to extract source code from our CRM or systems.

  • Abuse, threaten, or harass our team or other users.

We reserve the right to suspend or terminate accounts that breach this Acceptable Use clause.

5. Fees, Payments & Billing

Fees & Pricing

  • Fees for our Services are displayed on our website or provided in your order confirmation at the time of purchase.

  • All prices are in GBP and may be subject to VAT where applicable.

  • We reserve the right to update pricing for new customers or renewals, with reasonable notice provided in advance where required.

Billing

  • Subscription fees are billed monthly in advance via Stripe, PayPal, or bank transfer.

  • Build setup fees are payable upfront before work begins.

  • You authorise us to take recurring payments using your chosen payment method.

  • You are responsible for keeping your billing details accurate and up to date.

6. Minimum Terms & Cancellations

  • Universal Notice: All cancellations require a minimum of 30 days’ written notice (by email or via your account). Billing continues during the notice period.

  • CRM + Growth Hub: Your subscription continues until the end of your current billing cycle plus the 30-day notice period.

  • Build + Support: The support package has a 6-month minimum term. After that, it renews monthly until you cancel with 30 days’ notice. If you cancel early, all remaining minimum-term fees remain payable.


7. Refunds

  • No refunds are given once you have access to digital content, CRM tools, or once bespoke work has begun.

  • By signing up, you expressly agree that we provide services immediately and acknowledge that this means you waive any statutory cooling-off refund rights under the Consumer Contracts Regulations 2013.

  • Setup fees, coaching, support calls, group sessions, and subscription payments are non-refundable.


8. Intellectual Property

  • All CRM setups, automations, templates, playbooks, videos, courses, and materials we provide remain our intellectual property (or that of our licensors).

  • While subscribed and fees are current, we grant you a limited, non-transferable licence to use them for your internal business use only.

  • You may not copy, distribute, or create derivative works from our content.

Client Data vs Gel IP:

  • You retain ownership of your own business data (contacts, customer records, pipelines, analytics).

  • Our system builds, templates, and resources remain our property and are licensed only for your use while subscribed.


9. Your Content & Data

  • You retain ownership of the data and content you upload.

  • You grant us a licence to process your content as needed to provide the Services.

  • We may create anonymised, aggregated data for analysis and service improvement.


10. Consumer Rights

If you are a consumer (not buying in the course of business):

  • You have certain rights under UK law, including the Consumer Rights Act 2015.

  • Normally, you may cancel a digital/online purchase within 14 days. However, by purchasing from us you request immediate access to digital content/services and acknowledge you will lose this right to a refund once access is granted or work begins.

  • Nothing in these Terms removes your statutory rights where they apply.


11. Data Protection & Privacy

  • We process personal data in line with the UK GDPR and Data Protection Act 2018, and where applicable the EU GDPR.

  • For most activities, we are an independent controller. When processing your end-customer data in the CRM, we act as your processor.

  • Details of processing are set out in Schedule 1 – Data Processing Addendum (DPA), which forms part of these Terms.

  • You must comply with data protection and electronic marketing rules (e.g., UK GDPR, PECR) when using the CRM.

  • See our Privacy Notice and Cookies Notice for details.


12. Third-Party Services

  • Our CRM may connect with third-party providers (e.g., email/SMS gateways, calendars, payments).

  • These services are subject to their own terms and charges, which you must review and accept.

  • We are not liable for the acts, omissions, or failures of any third-party providers.


13. Service Availability & Support

  • We aim to provide reliable services but do not guarantee uninterrupted access.

  • Downtime may occur due to maintenance, updates, or events outside our control.

  • Support is available via email and group sessions during UK business hours.

  • Extra or custom work outside agreed scope may be chargeable.


14. Coaching & Disclaimer

  • Coaching is for educational and support purposes only.

  • We do not provide legal, financial, tax, investment, medical, or psychological advice.

  • Results depend on your actions and implementation. We do not guarantee any specific business outcomes, profits, or growth.


15. Indemnity

You agree to indemnify and hold us harmless against claims, losses, or regulatory action arising from your use of the Services, including but not limited to:

  • Sending unlawful or non-compliant marketing communications,

  • Uploading or distributing unlawful content,

  • Breach of these Terms or applicable law.


16. Limitation of Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or wilful misconduct.

Otherwise, our liability is limited to the fees you paid us in the 12 months before the claim.

We are not liable for indirect or consequential losses, including loss of profits, business interruption, reputation damage, or data loss.


17. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control (including natural disasters, power failures, internet outages, strikes, government restrictions, or pandemics).


18. Complaints

We aim to deliver a high-quality service. If you wish to raise a complaint:

  • Contact us at [email protected]

  • We will acknowledge within 7 working days and aim to respond within 14 working days.

  • If we cannot resolve promptly, we will work with you in good faith to find a resolution.


19. Termination

We may suspend or terminate your access immediately if you:

  • Breach these Terms and do not remedy within 14 days,

  • Fail to pay fees when due,

  • Use services unlawfully or abusively.

On termination, your account will be closed and you should export your data before your final date.


20. Changes to These Terms

We may update these Terms from time to time.

  • Material changes will be notified by email, in-app, or on our website at least 30 days before they take effect.

  • Continued use of the Services after the update means you accept the revised Terms.


21. Governing Law & Disputes

These Terms are governed by the laws of England & Wales.

Both parties agree to attempt to resolve disputes in good faith. If resolution is not possible, disputes will fall under the exclusive jurisdiction of the courts of England & Wales.


22. Contact Us

If you have any questions about these Terms, please contact us at:
📧 [email protected]
📍 GEL Ventures Ltd., 11B Boundary Rd, Brackley NN13 7ES, United Kingdom

Schedule 1 – Data Processing Addendum (DPA)

This Data Processing Addendum (“DPA”) forms part of the Terms & Conditions between GEL Ventures Ltd (“Processor” or “Provider”) and the client (“Controller” or “Client”).

1. Purpose

This DPA sets out the terms under which the Provider will process personal data on behalf of the Client when delivering CRM, automation, and related services.

2. Roles of the Parties

  • The Client acts as Data Controller and determines the purposes and means of processing.

  • The Provider acts as Data Processor and processes personal data only on documented instructions from the Client.

3. Nature and Purpose of Processing

Processing includes storage, transmission, hosting, access, and use of personal data within CRM and automation systems for the purposes of providing business systems, coaching, and related support.

The categories of data subjects may include:

  • The Client’s customers, leads, and subscribers;

  • The Client’s employees and contractors;

  • Other contacts relevant to the Client’s business.

The types of personal data may include names, contact details, business information, communications, and other data entered by the Client.

4. Processor Obligations

The Provider agrees to:
a. Process personal data only on the Client’s documented instructions;
b. Ensure staff with access to personal data are subject to confidentiality obligations;
c. Implement appropriate technical and organisational security measures;
d. Assist the Client in meeting its data protection obligations (e.g., data subject rights, breach notifications);
e. Delete or return all personal data upon termination of services, unless required by law to retain it;
f. Maintain records of processing activities where legally required; and
g. Allow reasonable audits or inspections by the Client (subject to confidentiality and fair notice).

5. Sub-Processors

The Client authorises the Provider to engage sub-processors for service delivery (e.g., hosting, CRM platforms, email providers).

  • The Provider shall ensure that all sub-processors are bound by written terms providing equivalent data protection obligations.

  • A list of sub-processors is available upon request.

6. International Data Transfers

Where data is transferred outside the United Kingdom or the European Economic Area, the Provider shall ensure adequate protection through:

  • An adequacy decision (UK or EU), or

  • Approved Standard Contractual Clauses (SCCs), or

  • Other legally recognised safeguards.

7. Data Breaches

The Provider shall notify the Client without undue delay after becoming aware of a personal data breach affecting Client data, providing sufficient information to enable the Client to meet any legal or regulatory obligations.

8. Duration

This DPA remains in effect for as long as the Provider processes personal data on behalf of the Client.

9. Governing Law

This DPA is governed by the laws of England & Wales.